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Online Technical Support
Please review
these technical FAQs to see if your question
is answered on this page. If your question is
not addressed here, please go to the last question
to find out how to contact our Technical Support
department.
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System Requirements
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What should I do when I receive an error
message trying to download PowerPlugs: Charts?
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Installation
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I get an error message that states “The
file ‘\library\chart.xla’ could not be opened."
What should I do?
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A message about “Error # 2147467259”
appears when I start PowerPlugs: Charts
in PowerPoint. What should I do?
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The following error message occurs when
I attempt to launch PowerPlugs: Charts "Charts.exe
the application failed to initialize
properly (0x0000142). Click OK
to terminate application." What should I
do?
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Will PowerPlugs: Charts work with new versions
of PowerPoint when they are released?
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I recently upgraded to Office 2003 and PowerPlugs:
Charts no longer works. What's wrong?
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The PowerPlugs: Charts button used to work
but now stopped working. What's wrong?
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How many chart types does PowerPlugs: Charts
contain?
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Can PowerPlugs: Charts run as a stand alone
application?
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How do I uninstall PowerPlugs: Charts from
my system?
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Does PowerPlugs: Charts replace Microsoft
Chart?
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What type of 3D rendering does PowerPlugs:
Charts use?
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How can I apply a 3D model (i.e. truck,
coin, pencil, etc.) to the chart?
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The print quality of a rendered 3D chart
looks very poor. What's wrong?
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How do I contact Technical
Support?
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System Requirements
Windows 95/98/ME/NT/2000/XP
PowerPoint 97, 2000, 2002 or 2003
32 MB RAM (48 MB RAM recommended)
50 MB available disk space
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What should
I do when I receive an error message trying
to download the paid version of
PowerPlugs:
Charts?
Click
here for advice on troubleshooting download
problems pertaining to paid-for version
of PowerPlugs: Charts.
Click
here for advice on troubleshooting download
problems pertaining to the free demo version
of PowerPlugs: Charts.
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Installation
If you are installing PowerPlugs: Charts
in Office 2000 or higher, before proceeding
with the installation, open PowerPoint (and
Excel). Go to the Tools menu and select
Macro>Security. Change the security level
from High to Medium (or Low). Then, close
PowerPoint (and Excel). If you are installing
PowerPlugs: Charts in a Windows 2000 networked
environment, make sure
your local PC
(your log-in ID) is granted full administrative
privileges during installation (you can
resume normal user administrative rights
once the installation has completed). It
is also a good idea to temporarily disable
your anti-virus software during the installation
of PowerPlugs. In the folder where you downloaded
PowerPlugs:
Charts, there is a file called "chartsdemo.exe"
(if you downloaded the Demo version of Charts)
or "ppchart.exe" (for the paid-for version
of Charts). Double click on this file. It
will install the
PowerPlugs:
Charts files onto your local hard drive.
It will also automatically install it into
PowerPoint and Excel.
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I get an error message
that states, “The file ‘\library\chart.xla’
could not be opened. Please check that your
disk is not full and that you have access
to the destination directory. Access is
denied.” What should I do?
Open PowerPoint (and Excel). Go to the Tools
menu and select Macro>Security. Set the
security level to Medium (or Low). Then,
close PowerPoint (and Excel). Make sure
that during installation of PowerPlugs:
Charts, your log-in ID is granted full administrative
privileges on your local machine. It also
is a good idea to temporarily disable your
anti-virus software during the installation
of Charts. Then, copy the charts.xla file
from c:\program files\powerplugs\charts\chart.xla
to c:\program files\microsoft office\office\library
directory. If you are using Office XP you
should copy charts.xla to the office10\library
directory. If you are using Office 2003,
you should copy charts.xla to the office11\library
directory. Please check with your system
administrator if you are having trouble
copying the chart.xla file from one location
to another on your local machine.
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A message about
“Error # 2147467259”
appears when I start PowerPlugs: Charts
in PowerPoint. What should I do?
Microsoft has confirmed that this is a known
issue between Norton AntiVirus and Microsoft
Office. They have addressed various methods
to remedy the problem in the
Microsoft Knowledge Base Article – Q328613.
Please refer to the workarounds offered
on this article as they pertain to your
version of Norton AntiVirus and Microsoft
Office.
This issue is indicated by the following
error message in PowerPoint 2002 (Office
XP):
“Error # - 2147467259 was generated by
Microsoft PowerPoint 2002 OLEFormat (unknown
member): The server application, source
file, or item can’t be found, or returned
an unknown error. You may need to reinstall
the server application.”
In PowerPoint 97 or 2000, the error message
is worded as follows:
“Error # -2147467259 was generated by
VBA project method add OLE of objects shapes
failed.”
If the problem persists after you've followed
the solutions recommended in the Microsoft
article, please try the following troubleshooting
advice:
Change the Macro Security Settings.
In PowerPoint and Excel, under Tools > Macro
> Security> Security tab, make sure that
the security level is set at "Low" or "Medium."
Also, click on the Trusted Sources tab and
make sure that "Trust Access to Visual Basic
Project" is checked. If you altered the
security level setting yet there is no "Trust
Access to Visual Basic Project" option or
it is already checked, you should uninstall
PowerPlugs: Charts (Start menu > Programs
> PowerPlugs > Charts > Uninstall) and then
reinstall it from the CD.
Install (or reinstall) the "Visual Basic
for Applications" component of Microsoft
Office. (Office Xp/2002 only.) You will
need your MS Office CD readily available
to install the "Visual Basic for Applications"
component on your PC. Reboot and then reinstall
PowerPlugs: Charts. You may also need to
reinstall PowerPoint and/or Excel if installing
the component alone is not sufficient.
Disable Microsoft NetMeeting. This
error has reportedly occurred when Microsoft
NetMeeting is enabled. So, temporarily disable
NetMeeting when using PowerPlugs: Charts.
Verify that your machine is up-to-date
with the latest service pack releases for
Windows and Office. To make sure you
are up-to-date with the service pack releases
of Windows, visit http://www.microsoft.com/windows/downloads/default.mspx.
To make sure you are up-to-date with the
service pack releases of your version of
Office, visit http://office.microsoft.com/officeupdate/.
Possible conflict with dual monitor configuration
or AGP graphics display adapter . Although
our QA dept has been unable to reproduce
or confirm the correlation of the VBA Project
Method error message and a graphics adapter
configuration, it has been reported that
when turning off a second monitor set-up,
the VBA Project Method error message stopped
occurring. Perhaps you can check your system
configuration and see if this may apply
to your situation as well. Here’s an example
of how to disable a dual monitor configuration
powered by a Matrox graphics display adapter
(it is irrelevant whether the monitor itself
is powered ON or OFF) --
Go to the Display Properties dialog (in
Control Panel>Display>Settings tab)
Click on the 2nd monitor in the dialog box.
Disable (uncheck) “Extend my Windows desktop
onto this monitor.”
Once the dual monitor option is disabled,
try running PowerPlugs: Charts.
Possible conflict with another Windows
application. Although our QA dept has
been unable to reproduce or confirm the
correlation of a Windows registry conflict,
it has been reported that upon uninstalling
or disabling other memory resident Windows
applications, the VBA Project Method error
message stopped occurring. For example,
custom deployment software such as CCM,
once disabled, allowed PowerPlugs: Charts
to operate. This may involve unistalling
one or more programs from your computer
and testing the operation ability of PowerPlugs:
Charts inbetween each uninstall to pinpoint
what program(s) may be conflicting with
PowerPlugs: Charts. Please check with your
IT or system administrator to assist you
with these troubleshooting efforts.
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The following error
message occurs when I attempt to launch
PowerPlugs: Charts --
“Charts.exe the application
failed to initialize properly (ox0000142).
Click OK to terminate the application.”
What should I do?
Verify that your machine is up-to-date
with the latest service pack releases for
Windows and Office. To make sure you
are up-to-date with the service pack releases
of Windows, visit http://www.microsoft.com/windows/downloads/default.mspx.
To make sure you are up-to-date with the
service pack releases of your version of
Office, visit http://office.microsoft.com/officeupdate/.
Change the Macro Security Settings.
In PowerPoint and Excel, under Tools > Macro
> Security> Security tab, make sure that
the security level is set at "Low" or "Medium."
Also, click on the Trusted Sources tab and
make sure that "Trust Access to Visual Basic
Project" is checked. If you altered the
security level setting yet there is no "Trust
Access to Visual Basic Project" option or
it is already checked, you should uninstall
PowerPlugs: Charts (Start menu > Programs
> PowerPlugs > Charts > Uninstall) and then
reinstall it from the CD.
Install (or reinstall) the "Visual Basic
for Applications" component of Microsoft
Office. (Office Xp/2002 only.) You will
need your MS Office CD readily available
to install the "Visual Basic for Applications"
component on your PC. Reboot and then reinstall
PowerPlugs: Charts. You may also need to
reinstall PowerPoint and/or Excel if installing
the component alone is not sufficient.
Disable Microsoft NetMeeting. This
error has reportedly occurred when Microsoft
NetMeeting is enabled. So, temporarily disable
NetMeeting when using PowerPlugs: Charts.
Possible conflict with another Windows
application. Although our QA dept has
been unable to reproduce or confirm the
correlation of a Windows registry conflict,
it has been reported that upon uninstalling
or disabling other memory resident Windows
applications, the VBA Project Method error
message stopped occurring. For example,
custom deployment software such as CCM,
once disabled, allowed PowerPlugs: Charts
to operate. This may involve unistalling
one or more programs from your computer
and testing the operation ability of PowerPlugs:
Charts inbetween each uninstall to pinpoint
what program(s) may be conflicting with
PowerPlugs: Charts. Please check with your
IT or system administrator to assist you
with these troubleshooting efforts.
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Will
PowerPlugs:
Charts work with new versions of PowerPoint
when they are released?
PowerPlugs:
Charts works now with PowerPoint 97,
2000, 2002 or 2003 which is the latest version
now shipping. It is our plan to keep our
product working with the latest versions
of PowerPoint when they are released. If
your are a registered owner of PowerPlugs:
Charts and do not have the latest version,
please
click here for FREE update information.
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I recently upgraded to
Office 2003 and PowerPlugs:
Charts no longer works. What's wrong?
If you upgraded to Office 2003 and PowerPlugs:Charts
no longer works in PowerPoint or Excel,
please make sure you install the most current
version of PowerPlugs: Charts software available.
To obtain a current version of PowerPlugs:
Charts, please contact our sales service
department by email at cgipurchase@crystalgraphics.com.
Our sales service department may require
verification of your ownership and registration
of CrystalGraphics software in order to
email a link to download the current version
of the software.
It would be very helpful
if you can provide PowerPlugs: Charts ownership
information to the sales service dept such
as the specific PowerPlugs product(s) you
purchased, your original date of purchase
(better yet, forward the email that included
your purchase confirmation number), contact
names and email address, etc. Send this
information to cgipurchase@crystalgraphics.com.
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The
PowerPlugs:
Charts button used to work but now stopped
working. What's wrong?
Go to the PowerPoint
Help menu and select "About Microsoft PowerPoint."
In the About Microsoft PowerPoint dialog
box, there is a button labeled “Disabled
Items”. Click on this button and see if
Charts is in there. If so, enable it.
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How many chart types
does PowerPlugs:
Charts contain?
PowerPlugs:
Charts contains about 35 chart types
including various types of Bar, Line, Area,
Pie, 3D and Scatter charts.
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Can
PowerPlugs:
Charts be run as a stand alone application?
Yes.
PowerPlugs: Charts can be run
outside of Microsoft PowerPoint or Excel
as a stand alone application. To run PowerPlugs:
Charts as a stand alone application, go
to the Windows Start button and select Programs>PowerPlugs>Charts
then double-click on the Charts icon.
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How do I uninstall
PowerPlugs:
Charts from my system?
a.
Go to the Windows Start menu,
select Programs>PowerPlugs>Charts.
b. Click "Uninstall Charts." The UnInstallShield
program will verify whether you want to
proceed with the uninstallation of Charts.
Then click Finish.
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Does PowerPlugs:
Charts replace Microsoft Chart?
PowerPlugs:
Charts is not a replacement but a companion
for Microsoft Chart.
PowerPlugs:
Charts specifically designed to be "Chart
like" so users can easily use both types
of charts in a presentation.
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What type of 3D rendering
does PowerPlugs:
Charts use?
PowerPlugs:
Charts uses OpenGL technology for advanced
3D rendering of its charts. The rendering
is processed via software so a 3D accelerated
graphics card is not required.
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How can I
apply a 3D model (i.e. truck, coin, pencil,
etc.) to the chart?
Here is an
excerpt from the PowerPlugs: Charts Help
documentation on how to access 3D models
for use in your charts -- When an advanced
rendered 3D chart is used, you may select
a model from the 3D models dialog to change
the shape of various objects in the chart:
a. Select
a 3D chart type (area, column, etc.).
b. Select
a Rendered Chart.
c. Select a group of risers in the chart.
d. Select 3D Models from the chart menu.
e. Select a model in the dialog.
f. Select the Apply button to apply the
model to the group of risers in your chart.
g. Select the OK button to close the dialog.
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The print quality
of a rendered 3D chart looks very poor.
What's wrong?
The real-time
rendering capability of PowerPlugs: Charts
is designed for on-screen electronic display.
The rendering that rather than print output.
So, there are some limitations on the output
quality of a rendered 3D chart to print
format. With this in mind, here are some
suggestions to facilitate the print output
of Charts --
In PowerPoint under Tools>Options>Print
Tab, make sure that "Print insert objects
at printer resolutions" is checked.
Another option you might consider would
be save your rendered charts in a raster
image format to see if the print output
of the raster image looks better. PowerPoint
itself renders and displays images at 72dpi.
So, you can use the stand alone version
of PowerPlugs: Charts to build a chart save
it as an image file (bmp, jpeg, etc.) at
a higher dpi, and thereafter, insert the
image file in your PowerPoint slide(s) or
Word document(s) for print output.
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How do I contact Technical
Support?
PowerPlugs:
Charts users have unlimited access to Online
Technical Support which lists the typical
technical support problems that users encounter,
along with our best information regarding
their solutions. This service is available
free of charge. If you have read through
the above questions and answers your issue
was not addressed, and you have bought PowerPlugs:
Charts, you can
contact technical support.
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